Shipping policy
Shipping Policy
At Grow Together Hobbies LLC, we work hard to process and ship your order as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received. Orders are not normally processed or shipped on weekends or major holidays.
During sales, promotions, new product releases, holidays, or periods of unusually high order volume, processing may take additional time.
Shipping
Orders are shipped from Pennsylvania, USA.
We use reputable shipping carriers and shipping services to process our orders. Shipping labels may be purchased and managed through Pirate Ship and/or Shippo, depending on the order, shipping method, carrier, and available rates.
Available shipping options and costs will be displayed during checkout.
Shipping Times
Estimated delivery times provided at checkout are estimates and are not guaranteed delivery dates. Once your order has been handed over to the shipping carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside of our control.
Tracking Information
Once your order has shipped, tracking information will be provided when available. Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping costs to have the package reshipped.
Lost, Stolen, or Delayed Packages
Once a package has been accepted by the shipping carrier, delivery is handled by the carrier.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. Grow Together Hobbies LLC may assist with contacting the carrier or providing available tracking information, but we cannot guarantee reimbursement or replacement for packages confirmed as delivered.
For packages that appear to be lost or significantly delayed, please contact us so we can assist with the available carrier claims process.
Damaged Packages
If your package arrives damaged, please take photographs of the package and the damaged products and contact us as soon as possible. We may request photographs and other information needed to assist with a shipping claim.
Shipping Charges
Shipping charges are calculated based on the shipping method, destination, package size, weight, and other applicable factors. Shipping costs are displayed during checkout before the order is completed.
Contact Us
If you have questions about your shipment or tracking information, please contact:
Grow Together Hobbies LLC
Phone: (570) 364-3443
Email: growtogetherhobbiesllc@gmail.com
By placing an order with Grow Together Hobbies LLC, you acknowledge and agree to this Shipping Policy.
Last Updated: September 22, 2026